We process orders quickly, but in some cases changes may still be possible. Please email customerservice@myroyalbaby.nl as soon as possible with your order number to ask about the options.

At the moment you can pay with iDEAL, Mastercard, American Express (Amex), UnionPay, PayPal and Visa.

All payment options are visable on our product page, in your shopping cart and at checkout.

Yes. All payments on our website are processed via secure payment providers and an SSL encrypted connection. Your payment details are never stored by us.

After completing your payment, you will automatically receive an order confirmation by email at the address linked to your order. If you have not received an email, please contact us via customerservice@myroyalbaby.nl and include your first and last name. We will be happy to assist you.

Yes, that is possible. Invoices are not sent automatically. You can request an invoice by emailing customerservice@myroyalbaby.nl with your order number.

Shipping heavily depends on where you are buying from. Orders above €50 get free shipping in NL & BE. Orders above €150 get free shipping in the rest of Europe.

The average delivery time is 2 to 5 working days, depending on demand and promotions. If you have not received your order after 5 working days, please contact customerservice@myroyalbaby.nl with your order number. We are happy to help.

As soon as your order has left our shipping location, you will receive a track and trace link from the carrier by email. If you have not received a tracking link, please contact customerservice@myroyalbaby.nl and include your order number.

Occasionally, an order may be delayed due to high demand at the carrier or at MyRoyalBaby. We always aim to ship orders within the indicated delivery time.

If delivery takes longer than expected, please contact customerservice@myroyalbaby.nl and include your order number. We will gladly look into it for you.

Yes, it is possible to return an order provided the product is unopened and undamaged. You can register your return via this link.

You can return your order within 14 days, provided the product is unopened and undamaged.

You can register your return via this link.

Once we have received and inspected your return, the refund will be processed as soon as possible. The amount will be refunded via the same payment method used for the original order.

In such cases, please contact customerservice@myroyalbaby.nl immediately with your order number.

To handle this quickly, we strongly advise you to take photos of the products and the package, along with a short explanation of what happened.

Our products are tested for safety and suitable for all ages. Each product complies with current European regulations. For more information, please visit our ingredients page.

Our products are developed with carefully selected, mild and as natural as possible ingredients. We use a minimal formulation, making them suitable for sensitive skin.

For specific allergies, we always recommend checking the ingredient list per product.

We also have a dedicated ingredients page where we explain our choices in more detail.

The full ingredient list for each product can be found on the product page. Additionally, you can view all information about our ingredients via this link.

Yes. All our products are dermatologically tested.

Our products contain no alcohol and no aggressive perfumes. All ingredients are consciously selected and explained on the product page.

Yes. All our formulas are plastic free.

Besides the ingredients, our wipes are unique because of their size. Our wipes are on average 3 times larger and 2 times thicker than regular wipes.

Because of their size, the price per pack may give a misleading impression. If you compare based on square meters, our wipes are among the most affordable options. Due to their size, you often only need one wipe, even for heavier diaper changes.

Yes. Our products are safe for both children and adults. They can be used while showering, bathing or for refreshing yourself.

We often hear that adults use our wipes in situations where showering is not always possible, for example for mobility limitations.

If you have a specific question, please contact customerservice@myroyalbaby.nl. We are happy to help.

Our products are developed with a minimal and mild formulation, making them suitable for sensitive skin.

Every skin is unique. In case of doubt or known skin reactions, we advise checking the ingredient list and consulting a doctor if complaints persist.

1. Everything runs automatically, so you never have to worry about your stock.
   
2. You receive a fixed 15% discount on every order.
   
3. Flexible and easy to adjust.

By default, the subscription is delivered monthly. You can adjust the frequency via this page.

Yes, you can adjust your subscription at any time via this page.

Yes, you can pause your subscription at any time via this page.

After three months, you can cancel your subscription easily via this page.

Within the subscription, you can adjust the number of wipes. Other products cannot currently be added. This can be modified via this page.

The payment is automatically charged on the date you originally started your subscription.

You can create an account during checkout or via the account page on our website. After registration, you will receive a confirmation email.

Go to the account page and select “forgot password.” You will receive an email to set a new password. If you have not received an email, please also check your spam folder.

Log in to your account and go to your account settings. Here you can update your personal and address details.

Log in to your account and go to your order overview. There you will find all previous orders and related details.

If you would like to delete your account, please contact us at customerservice@myroyalbaby.nl. We will be happy to assist you.

MyRoyalBaby was created from the need for care products that truly match the daily reality of parents. Based on real-life experiences and customer feedback, we developed products that are gentle on the skin and practical and reliable in use.

Our products are manufactured by carefully selected partners who comply with current European regulations and quality standards. We consciously choose reliable production with attention to safety and quality.

Customer feedback plays an important role in the development of our products. We use parents’ experiences and suggestions to improve existing products and develop new ones that better fit daily use.

MyRoyalBaby combines practical solutions with a conscious formulation and a calm, reliable appearance. We focus on simplicity, quality and products that truly add value to daily life for parents and children.

Thanks to the packaging, MyRoyalBaby fits beautifully into any space.

You can enter your discount code during checkout. Make sure you use the correct code and that it applies to the selected products. If it does not work, please contact customerservice@myroyalbaby.nl.

The code may have expired or your order may not meet the conditions. If you cannot apply a code, please contact customerservice@myroyalbaby.nl.

Only one discount code can be used per order. It is not possible to combine discounts or apply discount codes to subscriptions.

Special promotions are shared via our social media channels or announced on our website.